Core Topics Covered in the ITILFND v4 Exam
1. Service Management:
• Understanding the concept of a
ITILFND V4 Dumps service and the value it provides to customers.
• Exploring the different types of services, including internal services, external services, and shared services.
• Recognizing the importance of service management and its role in achieving business objectives.
2. The Four Dimensions of Service Management:
• Delving into the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.
• Understanding how these dimensions interact and impact service management practices.
3. The ITIL Service Value System (SVS):
• Exploring the components of the SVS, including the service value chain, value streams, and governance.
• Understanding how the SVS enables organizations to create value through their services.
4. ITIL Guiding Principles
• Familiarizing yourself with the seven guiding principles of ITIL,
ITILFND V4 including focus on value, start where you are, progress iteratively with feedback, and collaborate and promote visibility.
• Understanding how these principles inform decision-making and drive continual improvement.
1. ITIL Practices:
• Learning about the 34 ITIL practices, including incident management, change control, service level management, and service desk.
• Understanding the purpose, key activities, and interfaces of each practice.
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ITIL ITILFND V4{2024} ITIL Exam Material:
ITIL ITILFND V4 Exam