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peter  
#1 Posted : Tuesday, July 08, 2014 3:17:57 PM(UTC)
peter

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Posts: 69
Afganistan

[Mobile] Getting a device certified by Bell
I recently bought a mobile DVR and cameras for my truck. It is a Chinese unit, but I am in the security business and have no complaints about the products from this company.

I purchased a data only SIM card from Bell, inserted it into the SIM slot on the MDVR and set the APN to inet.bell.ca, as instructed to by a Bell representative.

I downloaded the CMS software and entered the appropriate info.

I went to see if my cameras could be seen over the net, specifically on the CMS website, and there was... NADA

I contacted the MDVR manufacturer and we tried various things, but nothing worked. We discovered that the problem was that China is still uses dial-up for internet access and we here in Canada use FDD-LTE/4G.

The manufacturer was awesome. They went to a lot of trouble to build me a device with the LTE module in it, tested it in Hong Kong where it worked, and sent it to me free of charge. I love these guys!

So, with great hopes and high expectations I set it up and was ready to see the cams on the CMS site... Or so I thought...

I contacted Bell tech support. I told them about my connectivity issue and they suggested various things, like is my antenna screwed in, is it plugged in....

I was getting kind of peeved... this had taken over two months and I still had no connection.

I called Bell tech support back the other night, and explained the problem to the guy. It was going rather well, that is until I told him what the device was, a Chinese mobile DVR. He said right then and there that the device will NEVER connect because it isn't "certified" by Bell. I asked him if he was sure and he was emphatic that it wold NEVER connect... I was stunned. I asked him how one gets a device certified by Bell and he said he had no idea but it ain't connecting without it.

Freeking frustrating or what!

So, by now my question should be obvious... How does one get a device certified by Bell?

This also raises a bunch of other questions, like, is there any other cellular data service provider in North America that I could connect through? How come it works virtually everywhere else in the world? Is it because they are still using 2 and 3G systems?

I really want this to work. I would like to integrate this with Bells Fleet Management Solution for real time tracking, and all of the other benefits.

Thanks eh, Jon
alex  
#2 Posted : Tuesday, July 08, 2014 3:57:38 PM(UTC)
alex

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United Kingdom
Location: London

Did you try pda.bell.ca for the APN ? Never heard of inet.bell.ca
williamgray  
#3 Posted : Tuesday, July 08, 2014 3:58:01 PM(UTC)
williamgray

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Australia
Location: sydny

LTE technically is 4G; but yes, BELL and TELUS do not support 2G.

is your sim card 4G compatible? sim card should say LTE...
John  
#4 Posted : Tuesday, July 08, 2014 4:19:40 PM(UTC)
John

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United Kingdom
Location: London

well, it seems you have already done most of the troubleshooting possible.

1)verified and modified APN
2) compatible sim card
3) compatible data plan

next step try 2G network and non BELL 3G (hspa) or 4G (LTE)

The LTE bands in country of origin of device same as LTE bands being used here?
sam  
#5 Posted : Tuesday, July 08, 2014 4:20:31 PM(UTC)
sam

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U.S. Minor Islands

That was part of the problem. China doesn't have an LTE system, they are still strictly dial-up. They did test it in Hong Kong where they have all the the LTE bands, and it worked for them there.
beisjb  
#6 Posted : Wednesday, August 29, 2018 5:47:56 PM(UTC)
beisjb

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Posts: 58

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JackKlark  
#7 Posted : Wednesday, November 21, 2018 10:50:46 AM(UTC)
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