Norton LiveUpdate causing desktop computer to hang and crash

marysimpson

#1 Posted : Tuesday, May 08, 2018 9:57:34 AM(UTC)

Rank: Newbie

Groups: Registered
Joined: 5/8/2018(UTC)
Posts: 5

Location: San Frencisco

Hi

I just recently purchased a brand new Alienware Area 51 desktop computer which was delivered April 14. After installing Norton Core Security and subsequent patches, anytime I run LiveUpdate, the computer hangs at the last update, and the only option is to hard-shutdown the computer by keeping the power button pressed. I also worked with someone from the Norton Core team, and they were able to help me, but only temporarily. A couple of hours later, the next set of LiveUpdate updates brought the problem back again.

Thanks

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roselynlopez

#2 Posted : Tuesday, May 08, 2018 4:39:42 PM(UTC)

Rank: Newbie

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Joined: 4/17/2018(UTC)
Posts: 6

Location: santa monica

Multiple Anti-virus Programs
Anytime you install multiple anti-virus programs, you run the risk of one or both programs causing problems to your computer. If you already have an anti-virus program installed, uninstall it before installing Norton. Trying to install both can cause your computer to lock up after Norton has finished installing. The only way to repair the problem is to uninstall both and reinstall Norton. You can have additional protection, such as a firewall, but full anti-virus suites often conflict with each other.

Corrupted Installation
If you run other programs while installing Norton or your computer shuts down unexpectedly during the installation, the Norton installation may be corrupted. While Norton may appear to have been successfully installed, your computer will lock up or freeze when Norton tries to start. If ending all running Norton processes fixes the problem, you likely have a bad installation. Uninstall Norton using the Norton Removal Tool, as the standard uninstaller may be corrupted as well. Restart your computer, close all open programs and re-install Norton.

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marysimpson

#3 Posted : Wednesday, May 09, 2018 9:57:09 AM(UTC)

Rank: Newbie

Groups: Registered
Joined: 5/8/2018(UTC)
Posts: 5

Location: San Frencisco

Hi

Thank you, thats what we are here for! Glad I could help.

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amywilson

#4 Posted : Wednesday, May 09, 2018 3:19:22 PM(UTC)

Rank: Newbie

Groups: Registered
Joined: 5/9/2018(UTC)
Posts: 4

Location: San Francisco

Hi,

Incompatible
Every version of Norton is designed to run on specific operating systems with minimum hardware requirements. Compare Norton's system requirements to your computer. If your computer doesn't meet all of the minimum requirements, Norton can lock up your computer. When running Norton with an incompatible system, your computer isn't powerful enough to handle all of Norton's essential processes.

Old Norton Files
If you have a trial version or older version of Norton installed, uninstall it completely before installing a new version. This only applies if you are not upgrading from your current version. If older files are left behind on your system, they can conflict with the new installation, resulting in your computer locking up. If you've tried to uninstall the old versions but files are being left behind, use the Norton Removal Tool for a more in-depth removal.

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marysimpson		#1 Posted : Tuesday, May 08, 2018 9:57:34 AM(UTC)
Rank: Newbie Groups: Registered Joined: 5/8/2018(UTC) Posts: 5 Location: San Frencisco		Hi I just recently purchased a brand new Alienware Area 51 desktop computer which was delivered April 14. After installing Norton Core Security and subsequent patches, anytime I run LiveUpdate, the computer hangs at the last update, and the only option is to hard-shutdown the computer by keeping the power button pressed. I also worked with someone from the Norton Core team, and they were able to help me, but only temporarily. A couple of hours later, the next set of LiveUpdate updates brought the problem back again. Thanks
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