Hi,
Following These Steps:
Step 1: Uninstall/Reinstall the HBO GO app
Uninstall the HBO GO app, then reinstall it from the app store. Then try activating your Apple TV again. If you still can't, move onto the next step.
Step 2: Restart your Apple TV
Restart the device by going to Settings > General > Restart. If you can't restart your Apple TV because it's unresponsive, try the following:
1. Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
2. Unplug the Apple TV power cord for three seconds, and then plug it back in.
Try activating your Apple TV again. If you still can't, move onto the next step.
Step 3: Clear cache, restart, and check for updates
1. Clear the cache on the Apple TV by holding down the Menu button for 10 seconds.
2. Turn your Apple TV off, then turn it back on again.
3. Install any available Apple TV software updates.
Try activating your Apple TV again. If you still can't, move onto the next step.
Step 4: Reset your Apple TV
HBO Go Customer Service Phone Number |
HBO Go Roku Activate |
HBO Go Activate Device