If you are to install software on your hp Device then first check whether your wifi is running properly or not and check whether the speed is coming quicker or not. If all things are set up accurately and then to you are not able to install software on your hp device then for the guidance, you can call at hp customer service number i.e. +1-833-293-1333 at any time. https://www.pcmonks.net/hp-customer-service.html