Initially, push the home button on the Roku remote. Explore through the menu and choose Settings. Under Settings, you can find the System. Select the option and again go to Advanced system settings. Finally, choose the Factory reset option to reset the Roku device. But the Factory reset feature deletes all of the preferences that you had set in your Roku. Even your Roku.com/link account gets deleted, and everything becomes new. You can also try hard and soft reset methods to rectify any problem that protrudes the Roku. Contact the support team @ +1-844-523-8910 to get proper assistance on the Roku reset methods